Why join WIND Mobile!
This isn’t just a job. It’s a chance to bring about a brand new day in Canadian wireless! We are Canada's newest National provider of wireless communications services. We provide voice, text, and data services to Canadians on a next-generation GSM network.
This is a Company that’s going to succeed by doing what its competitors haven’t been able to do: make customers happy. We’ve built a brand they’ll stay with because they want to, not because they have to.
Same goes for our employees. We believe that you can’t have happy customers without a passionate, motivated team. So, we’re going to spend as much time and energy on creating a rewarding and fulfilling employee experience as we are on creating an unforgettably positive customer experience.
Want to be part of a brand new day in Canadian wireless? Then be part of WIND Mobile.
We are currently seeking a WIND Service Specialist to join our Granville location on a Full-Time basis, who can do the following for our customers:
- Provide solutions via the most unique and exciting retail experience; and,
- Make our customers happy about their choice to do business with us, and keep doing business with us
Inform our Customers about our service offerings and hardware options
Provide exceptional customer service throughout all stages of the Customer life cycle – from greeting, informing, selling, or answering customer inquiries to assisting with customer billing or hardware questions
Determine the needs of our Customers and provide recommendations on the best solutions to meet their needs
Meet individual and team performance metrics
Main Duties and Responsibilities
Be a WIND Mobile Brand Ambassador – live out our Core Values each and every day so to provide exceptional customer service, ensure an engaging and rewarding workplace for yourself and your peers, and drive continuous sales results
Provide information to our customers on warranties, care and maintenance of their devices, activating or troubleshooting their devices, and hardware specifications
Sell merchandise and process payments by totaling purchases and processing cash, debit, or credit card payments appropriately
Accurately document sales and/or customer account changes in our Company systems and databases
Maintain the highest level of customer satisfaction and accuracy
Ensure each and every prospective and current Customer receives the very best service and experience possible
Participate in mandatory team meetings and on-going training sessions, so to ensure an environment of continuous learning and growth
Adhere to Retail Standard Operating policies, processes, and procedures
Other duties as requested by Manager
Attention to Detail — being thorough and ensures things be done right, precisely, and according to process/procedure
Accountability — being reliable, responsible, and accountable to your customers and colleagues alike
Effective Communication — being able to effectively explain plans, thoughts, and concepts when speaking to customers or colleagues
Results-Oriented — being self-motivated to succeed and win, using tools and resources to drive positive results
Flexibility — being flexible with your schedule and available to work weekdays, nights, and weekend shifts
We thank all applicants for their interest, only those selected for an interview will be contacted.