Job Details

Full-Time Service Specialist - GRANVILLE - (SSFT.9)

This details all the information about the job posting.

Job Title
Full-Time Service Specialist - GRANVILLE
Requisition #
SSFT.9
Location
WINDCS GRANVILLE STREET- VANCOUVER - Vancouver, V6P 4Z9 CA (Primary)
Job Type
Full-time
Category
Retail/Sales
Job Description

Why join WIND Mobile!

This isn’t just a job. It’s a chance to bring about a brand new day in Canadian wireless!  
We are Canada's newest National provider of wireless communications services.  We provide voice, text, and data services to Canadians on a next-generation GSM network.

This is a Company that’s going to succeed by doing what its competitors haven’t been able to do: make customers happy.  We’ve built a brand they’ll stay with because they want to, not because they have to.

Same goes for our employees. We believe that you can’t have happy customers without a passionate, motivated team. So, we’re going to spend as much time and energy on creating a rewarding and fulfilling employee experience as we are on creating an unforgettably positive customer experience.

Want to be part of a brand new day in Canadian wireless? Then be part of WIND Mobile.

We are currently seeking a WIND Service Specialist to join our Granville location on a Full-Time basis, who can do the following for our customers:

  • Provide solutions via the most unique and exciting retail experience; and,
  • Make our customers happy about their choice to do business with us, and keep doing business with us

Basic Functions

  • Inform our Customers about our service offerings and hardware options
  • Provide exceptional customer service throughout all stages of the Customer life cycle – from greeting, informing, selling, or answering customer inquiries to assisting with customer billing or hardware questions
  • Determine the needs of our Customers and provide recommendations on the best solutions to meet their needs
  • Meet individual and team performance metrics  

Main Duties and Responsibilities

  • Be a WIND Mobile Brand Ambassador – live out our Core Values each and every day so to provide exceptional customer service, ensure an engaging and rewarding workplace for yourself and your peers, and drive continuous sales results
  • Provide information to our customers on warranties, care and maintenance of their devices, activating or troubleshooting their devices, and hardware specifications
  • Sell merchandise and process payments by totaling purchases and processing cash, debit, or credit card payments appropriately
  • Accurately document sales and/or customer account changes in our Company systems and databases
  • Maintain the highest level of customer satisfaction and accuracy
  • Ensure each and every prospective and current Customer receives the very best service and experience possible
  • Participate in mandatory team meetings and on-going training sessions, so to ensure an environment of continuous learning and growth
  • Adhere to Retail Standard Operating policies, processes, and procedures
  • Other duties as requested by Manager

Key Attributes

Attention to Detail — being thorough and ensures things be done right, precisely, and according to process/procedure  

Accountability — being reliable, responsible, and accountable to your customers and colleagues alike

Effective Communication — being able to effectively explain plans, thoughts, and concepts when speaking to customers or colleagues

Results-Oriented — being self-motivated to succeed and win, using tools and resources to drive positive results

Flexibility — being flexible with your schedule and available to work weekdays, nights, and weekend shifts

 

Experience

  • Minimum of 6 months of progressive Retail Sales experience
  • Previous experience in the wireless industry is an asset

Education

  • High school diploma/GED
  • Post-secondary diploma/degree an asset

We thank all applicants for their interest, only those selected for an interview will be contacted.